1. Anvendelse

1.1. Disse almindelige betingelser og vilkår ("Betingelser og Vilkår") gælder for levering af tjenester ("Tjenesterne", jf. pkt. 2) fra

("My Hangers") til fysiske personer ("Gæsten"), der benytter My Hangers' system til digital garderobe.

• 1.2. Alle Tjenester leveres i henhold til gældende lovgivning og i henhold til disse Betingelser og Vilkår.
• 1.3. Ved registrering eller brug af My Hangers' Tjenester accepterer Gæsten at være underlagt disse Betingelser og Vilkår, hvilket medfører, at der indgås en bindende aftale ("Aftalen") mellem My Hangers og Gæsten.
• 1.4. Hvis Gæsten tillader eller på anden måde gør sin digitale garderobebillet tilgængelig for tredjemand, er Gæsten fuldt ansvarlig for tredjemands brug, herunder evt. betalingsforpligtelser.

2. Definitioner

2.1. I disse Betingelser og Vilkår anvendes følgende definitioner:

• "My Hangers-Systemet": My Hangers' elektroniske/digitale system til moderne garderobestyring.
• "Gæsten": Slutbrugeren, som benytter My Hangers-Systemet.
• "Kunden" eller "Venue": En samarbejdspartner (f.eks. diskotek, bar, spillested), som anvender My Hangers-Systemet i deres garderobe.
• "Tjenesterne": Enhver funktion og service, My Hangers leverer til Gæsten, herunder digital ind- og udtjekning af garderobe, betaling, notifikationer, web-app, mobilapp m.v.
• "Hjemmeside": My Hangers' officielle hjemmeside, https://myhangers.dk.
• "App": Enhver applikation udviklet og stillet til rådighed af My Hangers, f.eks. mobilapp eller web-app.

3. Almindelige betingelser for Tjenesterne

3.1. Generelt

3.1.1. My Hangers stiller et digitalt garderobesystem til rådighed, hvor Gæsten kan modtage og opbevare sin garderobebillet på sin smartphone eller anden enhed i forbindelse med besøg på en Venue, som bruger My Hangers-Systemet.

3.2. Adgang til Tjenesterne og registrering

• 3.2.1. For at bruge Tjenesterne skal Gæsten være registreret hos My Hangers. Registrering sker som regel ved at scanne en QR-kode eller NFC-tag på en My Hangers-bøjle eller på anden måde interagere med systemet.
• 3.2.2. Ved registrering (f.eks. via SMS, app eller web-app) giver Gæsten samtykke til, at My Hangers må opbevare Gæstens telefonnummer eller andre nødvendige data, så længe det er relevant for levering af Tjenesterne.
• 3.2.3. Gæsten kan frivilligt indtaste navn eller andre oplysninger, som kan øge sikkerheden ved afhentning af garderobeting. Ved indtastning heraf accepterer Gæsten, at My Hangers opbevarer disse informationer, så længe det er nødvendigt.
• 3.2.4. Efter endt registrering modtager Gæsten en digital garderobebillet (f.eks. via SMS eller i appen). Gæsten kan herefter vælge at betale digitalt (f.eks. via Stripe, MobilePay, Apple Pay, Google Pay m.fl.), hvis Venue tilbyder det, eller betale kontant/kort i garderoben, hvis dette er en mulighed.
• 3.2.5. Hvis Gæsten deler billetten med en tredjepart, bærer Gæsten fuldt ansvar for eventuelle konsekvenser heraf, herunder tab eller forkert udlevering.
• 3.2.6. Visse funktioner (f.eks. lokationsbaserede services eller push-notifikationer) kræver, at Gæsten aktiverer GPS og/eller notifikationer på sin enhed.

3.3. Gæstens forpligtelser og ansvar

• 3.3.1. Gæsten er ansvarlig for rigtigheden af de oplysninger, der afgives til My Hangers.
• 3.3.2. Gæsten er ansvarlig for at opbevare sin digitale billet sikkert og må ikke dele denne med uvedkommende.
• 3.3.3. Gæsten skal straks underrette My Hangers (via info@myhangers.dk), hvis Gæsten opdager:

  • Misbrug af Tjenesterne
  • Ændringer i eget telefonnummer, mens garderobe-genstande stadig er tjekket ind

  Så My Hangers kan tage passende forholdsregler, f.eks. spærring eller opdatering af oplysninger.
• 3.3.4. Gæsten er ansvarlig for, at egen mobiltelefon (eller anden anvendt enhed) er funktionsdygtig, kompatibel med My Hangers-Systemet og opdateret, herunder hvis en app benyttes.

4. Priser og gebyrer

• 4.1. Garderobepriser fastsættes normalt af den enkelte Venue. Eventuelle gebyrer fra My Hangers vil være anført tydeligt, før Gæsten foretager betaling.
• 4.2. Alle angivne beløb er i danske kroner (DKK), medmindre andet er angivet.

5. Betalingsbetingelser

• 5.1. Betalinger foretages som udgangspunkt via My Hangers' integrerede betalingsløsning (f.eks. Stripe, MobilePay, Apple Pay, Google Pay). Gæsten vælger foretrukken betalingsmetode i processen.
• 5.2. My Hangers opkræver ikke separat transaktionsgebyr medmindre oplyst.
• 5.3. Vis enkelte Venues tillader det, kan Gæsten betale i garderoben med kontanter eller kort.
• 5.4. Når betalingen er gennemført (hvis det kræves for udlevering), kan Gæsten afhente sin garderobe-genstand i den pågældende Venue.

6. Adgang til My Hangers-Systemet og immaterielle rettigheder

• 6.1. My Hangers udvikler og opdaterer løbende My Hangers-Systemet, og der kan forekomme opdateringer, ændringer eller midlertidig nedetid.
• 6.2. My Hangers bestræber sig på høj tilgængelighed, men systemfejl og vedligehold kan medføre afbrydelser. Gæsten accepterer, at softwarefejl og uforudsete driftsforstyrrelser kan opstå.
• 6.3. Al ophavsret og øvrige immaterielle rettigheder til My Hangers-Systemet (herunder kildekode, databaser, varemærker mv.) tilhører My Hangers eller licensgivere. Gæsten får ingen brugsrettigheder udover, hvad der er nødvendigt for at benytte Tjenesterne til privat brug. Det er ikke tilladt at kopiere, distribuere, ændre eller forsøge at reverse engineere My Hangers' software.

7. My Hangers' erstatningsansvar

7.1. Ansvar for garderobe-genstande

My Hangers administrerer kun den digitale side af garderobe-billetten. Fysisk opbevaring af garderobe-genstande håndteres af Venue. My Hangers kan derfor ikke holdes ansvarlig for bortkomst, tyveri eller beskadigelse af gæstens ejendele i garderoben.

7.2. Øvrige begrænsninger

My Hangers er ikke ansvarlig for skader eller tab som følge af:

• a) Gæstens egne fejl eller uagtsomhed (forkert indtastet info, deling af billet med en tredjepart mv.)
• b) Manglende overholdelse af Aftalen eller Venue's anvisninger.
• c) Tekniske problemer med Gæstens mobiltelefon (manglende strøm, manglende forbindelse, defekt hardware m.v.).
• d) Glemte eller ikke-afhentede garderobe-genstande.
• e) Netværksnedbrud eller telekommunikationsfejl, som My Hangers ikke er herre over.
• f) Force majeure (jf. pkt. 9).

8. Fortrydelsesret

8.1. I henhold til forbrugeraftaleloven har Gæsten normalt 14 dages fortrydelsesret ved køb af tjenesteydelser, forudsat at tjenesten ikke er fuldt udført. Da garderobeopbevaring påbegyndes straks ved check-in, og Gæsten har givet samtykke til dette, bortfalder fortrydelsesretten, når selve garderobeservicen er påbegyndt.

9. Force majeure

9.1. My Hangers kan ikke holdes ansvarlig for manglende eller forsinket opfyldelse af sine forpligtelser, hvis dette skyldes forhold uden for My Hangers' rimelige kontrol, herunder (men ikke begrænset til) brand, oversvømmelse, krig, terrorhandlinger, strejker, nedbrud i telekommunikation og lignende force majeure-begivenheder.

10. Personoplysninger

• 10.1. My Hangers kan dele nødvendige brugsoplysninger med de Venues, som Gæsten besøger, hvis dette er påkrævet for at levere Tjenesterne.
• 10.2. Personoplysninger behandles i overensstemmelse med gældende databeskyttelseslovgivning (herunder GDPR) og My Hangers' Privatlivspolitik.

11. Ændringer og overdragelse

• 11.1. My Hangers kan til enhver tid ændre disse Betingelser og Vilkår, eksempelvis ved nye lovkrav eller ændringer i systemet. Eventuelle ændringer vil blive meddelt på Hjemmesiden eller via appen. Ved fortsat brug af Tjenesterne efter ændringer anses Gæsten for at have accepteret de nye Betingelser og Vilkår.
• 11.2. De til enhver tid gældende Betingelser og Vilkår er tilgængelige på https://myhangers.dk.

12. Øvrige bestemmelser

• 12.1. Disse Betingelser og Vilkår udgør hele aftalegrundlaget mellem Parterne vedrørende Tjenesterne.
• 12.2. Hvis en bestemmelse i disse Betingelser og Vilkår kendes ugyldig eller uden retskraft, skal de øvrige bestemmelser fortsat være gældende i det omfang, de kan opretholdes.

13. Kundeservice og klager

• 13.1. My Hangers' kundeservice besvarer spørgsmål om Aftalen og Tjenesterne inden for normal kontortid.
• 13.2. Ved behov for support eller klager kan Gæsten kontakte:

  Email: info@myhangers.dk
• 13.3. Kan parterne ikke finde en mindelig løsning, kan Gæsten eventuelt klage via:

  • Center for Klageløsning ved Nævnenes Hus (Toldboden 2, 8800 Viborg)
  • EU-Kommissionens online klageportal (hvis Gæsten har bopæl i et andet EU-land)

1. Scope of Application

1.1. These general terms and conditions ("Terms and Conditions") apply to the provision of services ("Services," cf. Section 2) by

("My Hangers") to individuals (the "Guest") who use My Hangers' system for digital cloakroom services.

• 1.2. All Services are provided in accordance with applicable legislation and these Terms and Conditions.
• 1.3. By registering or using My Hangers' Services, the Guest agrees to be bound by these Terms and Conditions, thereby forming a binding agreement (the "Agreement") between My Hangers and the Guest.
• 1.4. If the Guest allows or otherwise makes their digital coat-check ticket available to a third party, the Guest is fully responsible for that third party's use, including any payment obligations.

2. Definitions

2.1. In these Terms and Conditions, the following definitions apply:

• "My Hangers System": The electronic/digital system offered by My Hangers for modern cloakroom management.
• "Guest": The end user who uses the My Hangers System.
• "Customer" or "Venue": A partner (e.g., nightclub, bar, music venue) that uses the My Hangers System for their cloakroom.
• "Services": Any functionality and service My Hangers provides to the Guest, including digital check-in and retrieval of cloakroom items, payment, notifications, web app, mobile app, etc.
• "Website": The official My Hangers website, https://myhangers.dk.
• "App": Any application developed and made available by My Hangers, e.g., a mobile or web app.

3. General Conditions for the Services

3.1. General

3.1.1. My Hangers provides a digital cloakroom system that allows the Guest to receive and store their coat-check ticket on their smartphone or other device when visiting a Venue that uses the My Hangers System.

3.2. Access to the Services and Registration

• 3.2.1. To use the Services, the Guest must be registered with My Hangers. Registration typically occurs by scanning a QR code or NFC tag on a My Hangers hanger or by otherwise interacting with the system.
• 3.2.2. By registering (e.g., via SMS, app, or web app), the Guest consents to My Hangers storing the Guest's phone number or other necessary data for as long as is relevant for the provision of the Services.
• 3.2.3. The Guest may voluntarily enter their name or other information to enhance security when retrieving items. By entering such information, the Guest agrees that My Hangers may store these details as long as necessary.
• 3.2.4. After registration is complete, the Guest receives a digital coat-check ticket (e.g., via SMS or within the app). The Guest can then choose to pay digitally (e.g., via Stripe, MobilePay, Apple Pay, Google Pay, etc.), if the Venue offers this option, or pay in cash or by card at the cloakroom if available.
• 3.2.5. If the Guest shares the ticket with a third party, the Guest bears full responsibility for any consequences thereof, including loss or incorrect retrieval of items.
• 3.2.6. Certain features (e.g., location-based services or push notifications) require the Guest to enable GPS and/or notifications on their device.

3.3. Guest's Obligations and Responsibilities

• 3.3.1. The Guest is responsible for the accuracy of information provided to My Hangers.
• 3.3.2. The Guest is responsible for storing the digital ticket securely and must not share it with unauthorized persons.
• 3.3.3. The Guest must immediately notify My Hangers (via info@myhangers.dk) if the Guest discovers:

  • Any misuse of the Services
  • Changes to their phone number while cloakroom items remain checked in

  so that My Hangers can take appropriate measures (e.g., blocking or updating information).
• 3.3.4. The Guest is responsible for ensuring that their mobile phone (or other device) is functional, compatible with the My Hangers System, and updated, including if an app is used.

4. Prices and Fees

• 4.1. Cloakroom prices are usually set by each Venue. Any fees charged by My Hangers will be clearly stated before the Guest completes payment.
• 4.2. All stated amounts are in Danish kroner (DKK), unless otherwise specified.

5. Payment Terms

• 5.1. As a rule, payments are made via My Hangers' integrated payment solution (e.g., Stripe, MobilePay, Apple Pay, Google Pay). The Guest chooses the preferred payment method in the process.
• 5.2. My Hangers does not charge a separate transaction fee unless otherwise stated.
• 5.3. Some Venues may allow the Guest to pay in cash or by card at the cloakroom.
• 5.4. Once payment is completed (if required for retrieval), the Guest can collect their checked items at the Venue.

6. Access to the My Hangers System and Intellectual Property

• 6.1. My Hangers continuously develops and updates the My Hangers System, which may result in updates, changes, or temporary downtime.
• 6.2. My Hangers strives for high availability, but system errors and maintenance may cause interruptions. The Guest acknowledges that software errors and unforeseen service disruptions may occur.
• 6.3. All copyrights and other intellectual property rights to the My Hangers System (including source code, databases, trademarks, etc.) belong to My Hangers or its licensors. The Guest does not acquire any usage rights beyond what is necessary to use the Services for personal purposes. It is not permitted to copy, distribute, modify, or attempt to reverse-engineer My Hangers' software.

7. My Hangers' Liability

7.1. Liability for Cloakroom Items

My Hangers only administers the digital aspect of the ticket. Physical storage of items is handled by the Venue. My Hangers cannot be held responsible for loss, theft, or damage to the Guest's property in the cloakroom.

7.2. Other Limitations

My Hangers is not liable for any damage or loss arising from:

• a) The Guest's own mistakes or negligence (e.g., incorrect information, sharing the ticket with a third party).
• b) Failure to comply with the Agreement or the Venue's instructions.
• c) Technical issues with the Guest's mobile phone (e.g., low battery, no network, faulty hardware).
• d) Items that are forgotten or not picked up.
• e) Network or telecommunications failures beyond My Hangers' control.
• f) Force majeure (cf. Section 9).

8. Right of Withdrawal

8.1. Under the Danish Consumer Contracts Act, the Guest generally has 14 days to withdraw from a purchase of services, provided the service is not fully performed. As cloakroom storage commences immediately upon check-in with the Guest's prior consent, the right of withdrawal ends once the cloakroom service has begun.

9. Force Majeure

9.1. My Hangers cannot be held liable for any failure or delay in fulfilling its obligations if such failure is due to circumstances beyond My Hangers' reasonable control, including (but not limited to) fire, flood, war, acts of terrorism, strikes, breakdowns in telecommunication, and similar force majeure events.

10. Personal Data

• 10.1. My Hangers may share necessary usage information with Venues the Guest visits if this is required to deliver the Services.
• 10.2. Personal data is processed in accordance with applicable data protection legislation (including the GDPR) and My Hangers' Privacy Policy.

11. Changes and Assignment

• 11.1. My Hangers may change these Terms and Conditions at any time, for example due to new legal requirements or modifications in the system. Any changes will be notified on the Website or via the app. By continuing to use the Services after changes, the Guest is considered to have accepted the new Terms and Conditions.
• 11.2. The current version of these Terms and Conditions is available at https://myhangers.dk.

12. Miscellaneous

• 12.1. These Terms and Conditions constitute the entire contractual basis between the Parties regarding the Services.
• 12.2. If a provision in these Terms and Conditions is found invalid or unenforceable, the remaining provisions will remain in force to the extent they can still be upheld.

13. Customer Service and Complaints

• 13.1. My Hangers' customer service answers questions about the Agreement and the Services during normal business hours.
• 13.2. If the Guest needs support or wishes to file a complaint, they may contact:

  Email: info@myhangers.dk
• 13.3. If the Parties cannot reach a mutual solution, the Guest may file a complaint via:

  • The Center for Complaint Resolution at the Danish Consumer Complaints Board (Nævnenes Hus, Toldboden 2, 8800 Viborg)
  • The EU Commission's Online Dispute Resolution platform (if the Guest resides in another EU country)